Customer Service Representative - Call Center
Answering Service Care is hiring Customer Service Representatives for our Florida, New Jersey, and North Carolina offices. In this role, you will handle inbound calls for clients in industries such as medical, legal, home services, real estate, and business services.
Responsibilities
- Answer inbound calls with professionalism, warmth, and accuracy
- Take messages, gather details, and document information clearly
- Schedule appointments and route calls to the right person or business
- Follow client-specific instructions and call scripts
- Use multiple computer systems while staying focused on the caller
- Support calls, live chat, SMS, and email when needed
- Stay calm and helpful during urgent or high-volume situations
Requirements
- Strong phone voice and written communication skills
- Customer service, receptionist, front desk, call center, or office experience preferred
- Comfortable typing, using computers, and moving between systems
- Detail-oriented and able to follow instructions accurately
- Patient, empathetic, and steady under pressure
- Reliable attendance and a professional attitude
Pay
- Margate, FL: Starting at $16.00/hr + weekly performance bonus (starting at $2.75/hr)
- Rocky Mount, NC: Starting at $15.00/hr + weekly performance bonus (starting at $2.75/hr)
- Hamilton Township, NJ: Starting at $18.00/hr + weekly performance bonus (starting at $2.75/hr) + $0.50/hr after 4 months
Weekly direct deposit available.
Schedule
On-site in our offices in Margate, FL, Hamilton Township, NJ, and Rocky Mount, NC.
Benefits
- Health, dental, and vision coverage for full-time employees
- PTO starts accruing on day one
- Employee Assistance Program
- Training and development resources
- Childcare reimbursement
- Gym membership reimbursement
- Advancement opportunities into senior agent, quality, training, team lead, and operations roles
About the Company
Answering Service Care (ASC) has served businesses for over 50 years, supporting thousands of clients nationwide. As a third-generation family business, we prioritize long-term relationships with both clients and employees. Many team members and clients have been with us for over 20 years. With nearly 200 employees across three offices, we train skilled professionals to provide warm, professional call handling, lead intakes, appointment scheduling, and live chat/SMS/email support.
Our core values include professionalism, continuous improvement, teamwork, innovation, and growth opportunities. Walk-ins are welcome Monday-Friday, 9:00 AM-5:00 PM.