Customer Service Representative - Call Center
Answering Service Care is hiring Customer Service Representatives for our Florida, New Jersey, and North Carolina offices.
About the role
In this role, you will answer inbound calls, take accurate messages, schedule appointments, transfer calls, and assist customers from industries such as medical, legal, home services, real estate, and business services. This position is ideal for individuals with experience as a customer service representative, receptionist, front desk associate, medical receptionist, call center agent, dispatcher, or office assistant.
Responsibilities
- Answer inbound calls with professionalism, warmth, and accuracy
- Take messages, gather details, and document information clearly
- Schedule appointments and route calls to the right person or business
- Follow client-specific instructions and call scripts
- Use multiple computer systems while staying focused on the caller
- Support calls, live chat, SMS, and email when needed
- Stay calm and helpful during urgent or high-volume situations
Requirements
- Strong phone voice and written communication skills
- Customer service, receptionist, front desk, call center, or office experience preferred
- Comfortable typing, using computers, and moving between systems
- Detail-oriented and able to follow instructions accurately
- Patient, empathetic, and steady under pressure
- Reliable attendance and a professional attitude
Pay
- Margate, FL: Starting at $16.00/hr + weekly performance bonus (starting at $2.75/hr)
- Rocky Mount, NC: Starting at $15.00/hr + weekly performance bonus (starting at $2.75/hr)
- Hamilton Township, NJ: Starting at $18.00/hr + weekly performance bonus (starting at $2.75/hr) + $0.50/hr after 4 months
Schedule
On-site in our offices in Margate, FL, Hamilton Township, NJ, and Rocky Mount, NC. Walk-ins are welcome Monday-Friday, 9:00 AM-5:00 PM.
Benefits
- Health, dental, and vision coverage for full-time employees
- PTO starts accruing on day one
- Employee Assistance Program
- Training and development resources
- Childcare reimbursement
- Gym membership reimbursement
- Advancement opportunities into senior agent, quality, training, team lead, and operations roles
About Answering Service Care
Answering Service Care (ASC) has served businesses for over 50 years, supporting thousands of clients nationwide. We train our agents to handle calls across multiple industries, including law firms, contractors, medical offices, franchises, and insurance agencies. As a third-generation family business, ASC fosters a people-first culture where long-term relationships—with both clients and employees—are central to our mission.
With nearly 200 employees across three offices, we pride ourselves on training skilled customer service professionals to provide warm, professional call handling, lead intakes, appointment scheduling, call transfers, and accurate message relay, as well as live chat, SMS, and email support.
Core Values
- Professionalism: Our foundation is built on integrity, respect, and a dedication to upholding the highest standards in every interaction.
- Always Improving: We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
- T.E.A.M. (Together Everyone Achieves More): As a family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
- Innovation: We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
- Growth Opportunities: We believe in nurturing the potential of every individual and offer tailored growth trajectories to align with your aspirations.