Customer Service Representative - Call Center
Answering Service Care is hiring Customer Service Representatives for our Florida, New Jersey, and North Carolina offices. This role involves handling inbound calls for a variety of industries, including medical, legal, home services, real estate, and business services.
Pay
- Margate, FL: Starting at $16.00/hr + weekly performance bonus (starting at $2.75/hr)
- Rocky Mount, NC: Starting at $15.00/hr + weekly performance bonus (starting at $2.75/hr)
- Hamilton Township, NJ: Starting at $18.00/hr + weekly performance bonus (starting at $2.75/hr) + $0.50/hr after 4 months
Weekly direct deposit available.
Schedule
On-site in our offices in Margate, FL, Hamilton Township, NJ, and Rocky Mount, NC. Walk-ins welcome Monday-Friday, 9:00 AM-5:00 PM.
About the Company
Answering Service Care (ASC) has served businesses for over 50 years, supporting thousands of clients nationwide. As a third-generation family business, ASC prioritizes long-term relationships with both clients and employees. Many team members and clients have been with the company for over 20 years. With nearly 200 employees across three offices, ASC trains skilled professionals to handle calls across multiple industries, including:
- Lead intakes
- Appointment scheduling
- Call transfers and accurate message relay
- Live chat, SMS, and email support
Responsibilities
- Answer inbound calls with professionalism, warmth, and accuracy
- Take messages, gather details, and document information clearly
- Schedule appointments and route calls to the right person or business
- Follow client-specific instructions and call scripts
- Use multiple computer systems while staying focused on the caller
- Support calls, live chat, SMS, and email as needed
- Stay calm and helpful during urgent or high-volume situations
Requirements
- Strong phone voice and written communication skills
- Customer service, receptionist, front desk, call center, or office experience preferred
- Comfortable typing, using computers, and moving between systems
- Detail-oriented and able to follow instructions accurately
- Patient, empathetic, and steady under pressure
- Reliable attendance and a professional attitude
Benefits
- Health, dental, and vision coverage for full-time employees
- PTO starts accruing on day one
- Employee Assistance Program
- Training and development resources
- Childcare reimbursement
- Gym membership reimbursement
- Advancement opportunities into senior agent, quality, training, team lead, and operations roles
Core Values
- Professionalism: Integrity, respect, and dedication to upholding the highest standards in every interaction.
- Always Improving: Adapting swiftly to meet evolving client needs.
- T.E.A.M. (Together Everyone Achieves More): Fostering a family-like work environment where the team grows together.
- Innovation: Embracing cutting-edge solutions to enhance customer experiences and streamline operations.
- Growth Opportunities: Offering tailored career paths to align with individual aspirations.