Customer Service Representative - Builder's Wholesale Flooring

Company Overview

Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each a leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work.

Job Summary

Looking for a Customer Service Representative who will partner with and ensure the long-term success of our business. Works to resolve issues accurately and efficiently. Will ensure excellent service standards and maintain high customer satisfaction.

Essential Duties and Responsibilities

• Interacting with customers, field Inspectors, and homeowners
• Manage emails and phone calls
• Schedule repairs and inspections as needed
• Resolving customer service issues (Scheduling Appointments)
• Data entry (RFMS)
• Daily email and phone communication with customers, field inspectors and homeowners
• General administrative tasks, team support, and solving service issues

Supervisory Responsibilities

None

Qualifications

• Excellent customer service skills
• Strong computer skills (Outlook and phone experience is a plus)
• Strong written and verbal communication skills
• Proven organizational skills in working with customers and team members
• Exceptional attention to detail both in verbal and written forms
• Ability to multi-task and manage multiple priorities
• Self-motivated, results oriented, and accountable
• High school graduate & some College
• General computer knowledge

Physical Demands

• Ability to sit at computer monitor for long periods throughout the day
• Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files

Work Environment

• General working conditions
• Office environment
• May have to meet tight deadlines

Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching