Customer Service Representative - Bowling Green, KY

About the role

The Customer Service Representative will interact directly with new and existing customers to establish and maintain relationships. This position will greet customers, discuss products and services, build customer profiles, open and disclose accounts, and provide appropriate follow-up. The Customer Service Representative responds to customer inquiries via telephone and face-to-face meetings. This position may be required to work into a Saturday rotation.

Responsibilities

• Greets customers entering the location
• Opens new accounts for new and existing customers
• Assists customers with routine account related requests, including fund transfers and stop payments
• Answers customer inquiries involving bank products and services as well as customer-related policies and procedures
• Researches and resolves customer issues, serving as liaison between departments
• Promotes and recommends other products and services based on customer needs
• Assists customers with requests, such as providing check copies and printed statements
• Gathers and maintains up to date customer information, including addresses, phone numbers, and e-mail addresses
• Performs work under general supervision

Qualifications

• High School or GED required
• One (1) year of teller and/or customer service representative experience required
• Independence Bank Teller Certification within 6 months required
• Requires completion of Teller Fundamentals and Teller Level Up training within three (3) months
• Requires completion of CSR Foundations training within three (3) months

Skills

• Strong customer service skills
• Ability to maintain confidential information
• Oral communication skills
• Problem solving and situational judgment skills
• Time management skills
• Organizational skills
• Clerical and administrative skills

Working conditions

Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Travel: No travel required.

Physical requirements: Sitting, standing, and walking frequently; keyboarding, speaking, hearing, and near visual acuity constantly; lifting, carrying, pushing/pulling, reaching, pinching/gripping, stooping, and squatting/crouching occasionally; kneeling, crawling, and climbing never or rarely. May require lifting up to 20 pounds.

Mandatory vacation: Position requires incumbents to be off work for a minimum of five consecutive business days.