Customer Service Representative - Bloomington, IL

About the role

At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

Responsibilities

• Deliver outstanding customer service—exceeding expectations and honoring every commitment.
• Partner with outside sales to support customers and strengthen relationships.
• Cookware and Inventory Management.
• Support corporate marketing efforts such as product launches and training events.
• Engage in a variety of responsibilities, with a strong focus on warehouse operations and delivery driving including:
• Counter and Inside Sales
• Warehousing and Inventory Management
• Driving and Deliveries
• Vendor and Customer Communications
• Order Entry and Product Support

Requirements

• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with excellent organizational abilities
• Quick learner who’s eager to grow and apply new knowledge
• Experience in business-to-business sales or electrical distribution preferred

Qualifications

• Valid driver’s license required
• Comfort with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Forklift experience a plus

What to Expect in This Role

• Ability to lift, push, pull, carry up to 50 lbs.
• Monday–Friday, 7am–4pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed. When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.

Benefits That Work for You

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)

How to Apply

To be considered for this position, please apply online: https://www.kirbyrisk.com/careers. Email questions to careers@kirbyrisk.com.