Customer Service Representative - Blending

Location: Technical Center, Jerome, Idaho | Full-time, non-exempt | Day shift with occasional after-hours availability for plant downtimes and carrier issues

About the role

The Customer Service Representative supports Blending Business Sales Managers and customers by serving as the primary point of contact for order-related interactions, inquiries, and documentation requests. This role ensures exceptional customer service through accurate, timely communication while coordinating with production planning, inventory control, quality assurance, logistics, and shipping teams.

Responsibilities

• Process purchase orders, order confirmations, revisions, and shipment updates; verify order status and customer forecasts.
• Maintain customer sales projections, demand forecasts, and inventory tracking worksheets.
• Coordinate sample requests, including preparation, shipment, tracking, and inventory maintenance.
• Research and prepare domestic and international shipping documentation for orders and samples.
• Fulfill customer documentation requests, such as Certificates of Analysis (COAs), Certificates of Conformance (COCs), product specifications, allergen statements, ingredient statements, and export documentation.
• Serve as the primary liaison between customers and internal departments to resolve issues, provide updates, and ensure requirements are met.
• Collaborate with production planning, quality, and warehouse teams to coordinate order fulfillment and shipment schedules.
• Arrange transportation for outbound finished orders and inbound ingredients for blending customers.
• Monitor customer orders against forecasted demand, inventory availability, and supply commitments.
• Generate reports, KPIs, customer updates, and business reviews using company systems and databases.
• Prepare customer performance summaries and reports for business reviews and sales meetings.
• Maintain customer records, order documentation, and communication logs in accordance with company standards.
• Support continuous improvement initiatives focused on customer satisfaction, process efficiency, and service excellence.
• Complete other duties and projects as assigned.

Requirements

• High school diploma/GED or equivalent work-related experience.
• 1–3 years of experience in customer service, order management, supply chain, logistics, or a related field.
• Familiarity with purchase orders, order processing, shipment coordination, and customer communication.
• Knowledge of customer service principles and practices, including needs assessment, issue resolution, and customer satisfaction.

Skills

• Strong customer service mindset with the ability to build and maintain positive customer relationships.
• Excellent listening skills and ability to work independently with minimal supervision.
• Proficiency in Microsoft Excel, Word, Outlook, and business software systems.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Quick learner and self-starter with strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in daily work activities.
• Good interpersonal and collaboration skills.
• Effective prioritization, time management, and organizational skills.
• Ability to work effectively within a team environment and across multiple departments.
• Ability to adapt to change and ambiguous processes and procedures.

Working Conditions

• Primarily office environment with regular interaction with production, warehouse, shipping, and quality departments.
• Exposure to warehouse environments with ambient (60-70°F), refrigerated (35°F), and frozen (-20°F) temperatures, as well as potential exposure to temperatures at or above 120°F.
• Regular walking, occasional lifting up to 20 pounds, reaching, and stooping.
• Subject to noise levels up to 92 dBs.
• Frequent talking to convey detailed or important instructions accurately.

Benefits

• Medical, dental, and vision insurance.
• Disability and life insurance.
• Flexible Spending Accounts (FSAs).
• Supplemental insurance options.
• Paid vacation, holiday pay, and Personal Time Off (PTO).
• 401(k) plan with company match.

Eligibility and waiting periods may apply.