Customer Service Representative - Bilingual (Spanish) - Weeknights

Position Details

This is a full-time, hourly position. Compensation will be based on the qualifications of applicant. Location: This is a REMOTE opportunity in the United States. Candidate must reside in the US and be work authorized. We are unable to offer visa sponsorship. Our corporate office is located in Chattanooga, TN.

Essential Duties and Responsibilities

• Assumes responsibility for the effective and professional completion of call center representative functions.
• Receives customer telephone questions and complaints in a professional manner.
• Answers inbound calls in a timely manner.
• Responds to customer inquiries.
• Provides personalized customer service by responding to the needs of the customer.
• Manages and updates customer profile with the status of each customer.
• Coincide with departments to achieve customer satisfaction.
• Build customer loyalty by meeting customer expectations.
• Evaluate problems of the customers and provide logical lasting solutions.
• Filing disputes for customers in accordance with Regulation E.
• Replies to all corresponding email.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
• Keeps supervisor informed of significant problems.
• Corresponds with Fraud Department of potential fraudulent activity.
• Maintains effective working relations with the operations department.

Requirements

• Customer Service Experience.
• English and/or Bilingual (English & Spanish).
• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Ability to share work among a customer service team.
• Attentiveness and patience.
• Time-management skills.

Eastern Standard Time (EST)

Shift 2 (up to 40 hours)
Monday: 5pm - 12pm (midnight) EST
Tuesday: 5pm - 12pm (midnight) EST
Wednesday: 5pm - 12pm (midnight) EST
Thursday: 5pm - 12pm (midnight) EST
Friday: 5pm - 12pm (midnight) EST
Saturday: OFF
Sunday: OFF