Customer Service Representative (Bilingual Spanish Required)

About the role

We're looking for a compassionate and dedicated Customer Service Representative to join our team and be the friendly voice supporting families and providers in our community. This role is ideal for someone who enjoys problem-solving, delivering exceptional customer care, and communicating with diverse populations.

Responsibilities

• Handle a high volume of inbound calls with professionalism and empathy
• Schedule appointments and respond to client and provider inquiries
• Provide general information on available community resources
• Accurately gather details and enter information into various databases
• Manage email communication and update records
• Assist providers with questions or requests

Requirements

• Bilingual proficiency in English & Spanish – Required (read, write, speak)
• High school diploma (Associate Degree preferred)
• Minimum 6 months of call center or customer service experience, especially with high call volume
• Strong verbal and written communication skills
• Excellent data entry and typing skills (swift and accurate)
• High reliability with consistent attendance and punctuality
• Ability to handle confidential information with sensitivity
• Compassionate, empathetic mindset with a customer-first approach
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues

Benefits

• Opportunity to make a real impact in the lives of children and families
• Collaborative, mission-driven team environment
• Competitive pay and opportunities for growth

Schedule: Monday–Thursday 8:00 AM–5:30 PM, Friday 8:00 AM–12:00 PM

Pay: up to $18.62 per hour commensurate with experience