Customer Service Representative- Bilingual Spanish Preferred
PLS · Greensboro, NC · 6 days ago
On-siteOTHRFull-time
Job Responsibilities
- Providing outstanding customer service to ensure repeat business
- Educating our customers on our products and services
- Ensuring all transactions are completed in compliance with federal, state, and local regulations
- Following company policies and procedures
- Maintaining a balanced cash drawer
- Completing all transactions accurately, including cash handling
- Using our point-of-sale system to access information and process transactions
- Resolving customer complaints or referring complaints to the Store Manager for resolution
- Helping to maintain a neat and clean store environment for our customers and team members
- Performing other duties as instructed by management
Job Requirements
- Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
- Ability, willingness, and comfort to engage with customers
- Strong verbal communication
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English/Spanish bilingual is a plus
Physical Requirements
- Must be able to stand for extended periods
- Able to lift up to 15 lbs. with little assistance
- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Benefits
- Medical/dental/vision
- 401(k)
- Vacation
- Opportunities for advancement
- Ongoing training
Company Values
- Communication
- Customer Focus
- Intrigue and Trust
- Teamwork
- Results
About the Role
- Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers.
- The CSR is accountable for delivering superior customer service.
- The CSR also educates customers on our company products and services.
- The CSR is accountable for maintaining company quality standards and complying with all policies and procedures.