Customer Service Representative (Bilingual Spanish)

Customer Service Representative (Bilingual Spanish) Pay: $17.00/hourLocation: St. George, UTSchedule: Monday-Friday, 8:00 AM-4:30 PM Join a Growing Healthcare Team! Are you passionate about helping others and providing excellent customer service? We are seeking a Bilingual Customer Service Representative (English/Spanish) to support patients by scheduling health screenings, answering inquiries, and delivering a positive customer experience. If you thrive in a fast-paced environment, enjoy speaking with people, and have healthcare or call center experience, we want to hear from you! What You'll Do Make outbound calls to schedule patients for health screenings and appointmentsAssist patients with questions and provide exceptional customer serviceRespond to inquiries via phone, email, and other communication channelsMaintain accurate patient records and update information as neededHandle a high volume of patient interactions while maintaining professionalismCollaborate with team members to ensure smooth daily operationsResolve patient concerns and identify appropriate solutionsFollow all company policies, procedures, and compliance guidelinesContribute feedback to improve customer service processes What We're Looking For Bilingual in English and Spanish (required)Previous experience in medical customer service, healthcare scheduling, call center, or customer serviceStrong verbal and written communication skillsExcellent interpersonal and problem-solving abilitiesStrong attention to detail and organizational skillsComfortable using Microsoft Office and other computer applicationsAbility to work independently and as part of a teamExperience working in a healthcare environment is a plus Why Join Us? Consistent Monday-Friday scheduleOpportunity to make a positive impact on patients' healthcare experienceSupportive team environmentGain valuable experience in the healthcare industry All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.