Customer Service Representative (Bilingual)

About the role

Join the Team That Keeps Colorado Moving! Bring Energy. Create Experiences. Make a Difference. Bilingual Customer Service Representative JOB LOCATION: Broomfield, CO *** This is an on-site position. *** FSLA STATUS: Non-Exempt (Hourly)

Responsibilities

• Deliver outstanding customer service through phone, email, and digital communication channels.
• Absorb and assist customers with questions, account support, payments, and issue resolution.
• Create positive experiences by listening carefully and responding with professionalism and empathy.
• Accurately document customer interactions and maintain records within company systems.
• Work collaboratively with teammates and other departments to solve customer concerns quickly.
• Stay informed on company procedures, systems, and service updates.
• Maintain a calm, positive attitude in a fast-paced environment.
• Perform All other duties as assigned.

Requirements

• High school diploma or GED required.
• Previous customer service or call center experience preferred.
• Bilingual skills are required.
• Strong verbal and written communication skills required.
• Basic computer proficiency including Microsoft Office.
• Ability to handle challenging situations professionally.
• Ability to work flexible schedules as business needs require.

Qualifications

• Positive attitude and strong communication skills.
• Passion for helping people and solving problems.
• Ability to multitask and stay organized.
• Strong attention to detail.
• Comfortable using computers, systems, and multiple applications.
• Reliable, adaptable, and team-oriented mindset.

Skills

• Excellent verbal and written communication skills.
• Ability to handle challenging situations professionally.
• Ability to work flexible schedules as business needs require.

Benefits

• Time to Recharge: 15 Days PTO annually (prorated, aligned with hire date)
• 12 Paid Company Holidays
• Monday – Friday Schedule
• Health & Wellness: Medical, Dental, Vision, Life, Short/Long Term Disability Coverage
• Financial Security and Toll Perks: Toll reimbursement benefit for employees that qualify
• Competitive compensation aligned with market benchmarks
• Career Growth and Culture Opportunities for advancement and development
• Supportive team culture focused on teamwork and accountability
• Stability of a global organization backed by VINCI

Pay

Salary range for this position is provided in the job posting in accordance with Colorado law.

Schedule

This position works in a professional customer service environment and requires regular computer and phone use. Team members may occasionally stand, walk, stoop, or lift up to 20 pounds. The environment can be fast-paced and moderately loud at times.