Customer Service Representative (Bilingual)

About the role

The Customer Service Representative (CSR) plays a pivotal role in helping people access financial solutions in Mansfield, TX. This entry-level position offers hands-on training, coaching, and development, making it a great stepping stone for career advancement.

Responsibilities

• Connect with customers to build lasting relationships.
• Process customer transactions accurately and efficiently.
• Offer personalized financial services to meet customer needs.
• Enter and maintain customer information with precision.
• Complete daily call campaigns to maximize customer success.
• Manage customer accounts and collections.
• Perform duties outside the office, including on-site vehicle appraisals and store errands.
• Participate in in-store and community events.
• Maintain the store's appearance and adhere to cleanliness standards.
• Comply with company policies and regulations.
• Engage in ongoing training and stay updated on product and process changes.
• Work efficiently in a dynamic environment, handling multiple tasks simultaneously.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule, including weekends.

Qualifications and Skills

• A high school diploma or equivalent.
• Excellent verbal and written communication skills.
• Meticulous attention to detail.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• At least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle for use throughout the workday.
• Ability to meet the physical demands of the position, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls.
• Experience in check cashing, document verification, and money order processing is a plus.
• Prior cash handling and vault management experience is a plus.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Benefits

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system.
• Cross-brand training for potential promotions.
• Key Holder Program for leadership potential.
• Performance-based career advancement.
• Educational reimbursement program.
• Multiple medical insurance coverage choices with telemedicine and FSA/HSA options.
• Traditional and Roth 401(k) retirement plans with a generous company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits including dental, vision, short-term and long-term disability, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
• Free access to mental health resources and life coaching.
• Exclusive retailer discounts through the Discount Marketplace.
• Paid time off that grows with you.