Customer Service Representative-Bank Teller

About the role

RNB State Bank is a locally managed independent community bank founded in 1899, offering an array of customized and personalized banking services that meet the needs of businesses and personal clientele. The bank takes pride in developing personal relationships with its clients while maintaining the highest level of professional service. Its mission is to provide personalized banking services and encourage staff to personally contribute to making a difference in the communities served. The bank is also working towards being a community leader that balances purpose with profit by considering the impact of its decisions on workers, customers, suppliers, community, and the environment.

We are looking for a driven, reliable, hardworking employee who wants to make a difference and provide exceptional customer service for our clients and in our community. If your goal is to build a career that is impactful and fulfilling, consider joining the dedicated team.

Benefits

• 401(k) plan with company contributions
• Medical, Dental and Vision Insurance
• Supplemental insurance options
• Health Savings Account with company contribution
• Employer paid Life/LTD/AD&D Insurance
• Paid Vacation, Sick and Holiday time
• Flexible Spending Account
• Professional Development Resources/Tuition Reimbursement
• Employee Assistance Program
• An annual bonus may be paid to eligible employees based on company & individual performance

Responsibilities

• Provides clear, polite and professional communication in-person, via phone, chat, and email to internal and external customers
• Understand the features and benefits of all consumer and business Products & Services that the Bank offers
• Cross-sell different types of Products & Services available to customers and suggest the most appropriate one for their needs
• Provides support to all assigned areas of branch operations, including new accounts, teller, and safe deposit box area
• Use numerous software applications to perform daily tasks
• Perform all Teller Duties including accepting deposits, cashing checks, savings withdrawals, and issuing Cashier's Checks, counting cash, Money Orders, Gift Cards
• Accept loan payments and issue receipts
• Verify endorsement, validity, and balance availability when processing transactions
• Processes a variety of transactions using own judgment within limits regarding the validity of transactions presented
• Processes mail deposits, night drop, and ATM deposits which are opened under dual control
• Maintains a balanced cash drawer and resolves errors or discrepancies as they arise
• Refers questionable transactions to Teller Supervisor
• Order checks, endorsement stamps and deposit slips
• Provide effective customer service by answering customer questions, investigating & fixing errors or other possible issues that may arise
• Assists customers with online banking questions and enrollments; set up customers with electronic banking services & cash management products
• Work effectively in a team-oriented environment
• Responsible for adherence to regulations and Bank policies and procedures

Additional Responsibilities

• Maintains proper level of new account kits
• Prints new accounts reports from Director
• Maintains monthly records of all accounts opened and closed
• Scan and image all new account documents into the core system
• Prepares new account documentation for all types of deposit products, including checking, savings, certificate of deposits and individual retirement accounts
• Makes decisions regarding the opening of new accounts and obtains all required CIP and required documentation
• Processes stop payments and Reg CC holds when needed
• Performs all other duties as assigned

Qualifications

• Exceptional Customer Service
• Ability to multi-task in a fast-paced environment
• Basic mathematical and cash handling skills
• Basic keyboard navigation and proficiency in Microsoft Office products (including Outlook, Word & Excel) is preferred
• Ability to maintain a high level of confidentiality
• Attention to detail with high degree of accuracy
• Bilingual abilities are a plus

Education & Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Customer Service / Interpersonal Skills

• Consistently demonstrate a positive, welcoming, friendly, polite, patient, and professional attitude
• Ability to actively listen, ask effective questions, build rapport and trust, explain information clearly, take ownership of customer needs, remain calm when concerns arise, and work toward practical solutions

Language Ability

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Word Processing software.

Certifications & Licenses

No certifications needed.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl.