Customer Service Representative (Bank Teller)

About the Role

Under general supervision, and in compliance with established policies and procedures, this position performs a broad variety of customer services and cross-selling of bank products and services. The CSR will perform assigned duties in accordance to Midstates Bank's Core Values and will adhere to the Quality Service Standards.

Responsibilities

• Provides account services to customers by receiving deposits; cashing checks, issuing savings withdrawals; processing night and mail deposits; selling cashier's checks, and money orders; redeeming US savings bonds. Includes handling inquiries and problem solving for customers.
• Records transactions by logging cashier's checks, and other special services; obtains the necessary information to complete currency transaction reports.
• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
• Performs account opening and closing duties for consumer and business customers including checking, savings, CDs, HSAs, and other product types; provides ongoing support of these products.
• Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, faxes, and referrals; completing safe-deposit box procedures.
• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; turning in excess cash and mutilated currency to teller manager; maintaining supply of cash and currency.
• Complies with bank operations and security procedures by participating in all dual-control functions; assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Willing to travel to other locations to cover staffing as needed.
• Participates in civic activities to promote growth and development of the community and a positive image for the bank.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Cash handling experience.
• Customer-facing experience.

Skills

• Customer Service
• Attention to Detail
• General Math Skills
• Positive Communication
• Integrity
• Selling to Customer Needs
• People Skills
• Microsoft Windows and Office
• Jack Henry SilverLake software