Customer Service Representative (Bank Teller)

Essential Functions

• Provides account services to customers by receiving deposits; cashing checks, issuing savings withdrawals; processing night and mail deposits; selling cashier's checks, and money orders; redeeming US savings bonds. Includes handling inquiries and problem solving for customers.
• Records transactions by logging cashier's checks, and other special services; obtains the necessary information to complete currency transaction reports.
• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
• Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, faxes, and referrals; completing safe-deposit box procedures.
• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; turning in excess cash and mutilated currency to teller manager; maintaining supply of cash and currency.
• Complies with bank operations and security procedures by participating in all dual-control functions; assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential.

Skills/Qualifications

• Customer Service
• Attention to Detail
• General Math Skills
• Positive Communication
• Integrity
• Selling to Customer Needs
• People Skills
• Microsoft Windows and Office
• Jack Henry SilverLake software

Education

HS Diploma or equivalent

Experience

Cash handling experience; customer facing experience