Customer Service Representative (Bank)/Req 1155 (Onsite Only)
Partners Bank · Limerick, ME · 4 days ago
Full-time
About the role
The Customer Service Representative works within established operational policies, procedures, and protocols. They are responsible for business development activities from new and existing customers through the sale and service of all deposit products and related services. The incumbent must be skilled in relationship selling and possess strong product knowledge.
Responsibilities
- Respond promptly and appropriately to various customer inquiries and efficiently handle problem resolution.
- Answer questions on various services the financial institution provides and recognize sales and referral opportunities.
- May have teller processing responsibilities and is highly proficient in this area.
Requirements
- Previous experience in a front-line banking or financial services position is preferred.
- Excellent verbal and written communication skills.
- Strong customer sales, service, and interpersonal skills.
- Strong organizational, technical, and computer skills.
- Adapts well and embraces change.
Essential Job Functions
- Proficient in the sales and service of all deposit products and services and some consumer loans.
- Responsible for proactively engaging customers to uncover needs, recommend appropriate solutions, and close sales opportunities.
- Develop quality referrals to others for a variety of products and services such as residential mortgages, consumer loans, small business loans, investments, etc.
- Consistently provides outstanding service and assistance to customers and coworkers.
- Actively participates and supports branch sales plans, campaigns, and promotions.
- Efficiently processes teller transactions and performs all related tasks as required.
- Respond promptly and efficiently in resolving customer problems.
- Understand and adhere to various policies and procedures including security, compliance, and operations.
Qualifications
Must already be authorized to work in the United States. Relocation is not provided.
Skills
Not specified
Benefits
Not specified
Pay
Not specified
Schedule
Not specified