Customer Service Representative

The Customer Service Representative will provide exceptional service to ZO Skin Health customers, both internal and external, handling inquiries, orders, and issues across multiple channels.

Responsibilities

• Interact with a wide variety of customers via telephone (inbound and outbound), email, online chat, or in person to respond to questions related to product orders and support the Customer Service email account.
• Ensure customer account setup and order deadlines are met timely and accurately.
• Field customer questions and complaints, escalating issues as appropriate.
• Take appropriate actions to resolve customers’ problems and concerns.
• Maintain customer accounts and records of interactions, including details of inquiries, complaints, or comments.
• Partner with internal stakeholders regarding order and shipping details for promotions and special offers.
• Maintain confidentiality of customer information.

Qualifications

• Minimum of 2 years’ experience in customer service.
• Excellent verbal and written communication skills, including active listening.
• Strong computer skills, utilizing the Microsoft suite and multiple applications simultaneously.
• Demonstrated service focus, problem solving, decision making, and time management.
• Strong willingness to learn and follow detailed instructions.
• Must demonstrate proficiency with company systems within 90 days of hire.

Preferred Qualifications

• Experience with enterprise resource planning (ERP) and warehouse management systems (WMS).
• Skincare, cosmeceutical, or pharmaceutical industry experience.