Customer Service Representative

About the role

Answer incoming department calls and direct them to the appropriate staff. Assist program staff with documentation management and processing. Perform general office duties.

Located in Buffalo, NY. Closing date: October 2, 2026.

Responsibilities

• Answer and direct all outside Taking Control calls to appropriate staff.
• Return all Consumers and Personal Assistants phone calls, regarding the same issues above, within 24-hours of initial contact.
• Respond to inquiries based on knowledge of the program.
• Assist program staff with documentation management and processing.