Customer Service Representative
About the role
Join Window World, the nation’s largest exterior remodeling company, as a motivated and customer-focused Customer Service Representative (CSR). This role is more than a typical “answer the phones” position—our CSRs play a critical part in creating a first-class customer experience and helping drive the success of our business by converting inquiries into scheduled appointments. If you’re energetic, organized, and confident speaking with customers, this is a great opportunity to build a long-term career with real advancement potential.
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and confidence
- Convert customer inquiries into scheduled in-home appointments
- Schedule sales, installation, and service appointments efficiently
- Provide clear, helpful communication to customers throughout their experience
- Resolve customer concerns and follow up to ensure satisfaction
- Accurately input and maintain customer information in our CRM system
- Support team operations by keeping schedules organized and up to date
Requirements
- Strong communication skills and a confident phone presence
- Positive, customer-first attitude
- Ability to build rapport quickly and guide conversations
- Organized and detail-oriented, especially with data entry and scheduling
- Comfortable working in a fast-paced environment
- Previous customer service, call center, or scheduling experience is a plus
Benefits
- Dental insurance
- Employee discounts
- Health insurance
- Training & development
- Performance-based bonuses
- Paid time off and holidays
- Paid training and ongoing development
- Stable, full-time hours year-round
- Flexible scheduling options
- Opportunities for advancement into sales, management, and leadership roles
- Supportive, team-oriented work environment with company events
Pay
$20–$22/hour (based on experience)
Why Window World?
At Window World, we combine high-quality products, industry-leading warranties, and exceptional customer service—all at an affordable price. Our team is the backbone of that mission. If you’re looking for a company where your performance is recognized, your growth is supported, and your work actually makes an impact, we’d love to hear from you.