Customer Service Representative

About the Role

US Will Customized Products provides custom-branded apparel, promotional merchandise, and tailored incentive redemption and fulfilment services. With a focus on quality, innovation, and flexibility, we deliver solutions designed to meet diverse organizational needs and enhance brand visibility. We are seeking a detail-oriented and driven Customer Service Representative to support our silk-screening operation.

Responsibilities

• Act as the main point of contact between customers and the production team
• Manage orders from initial inquiry to final delivery
• Provide support to clients via email, phone, and in-person
• Communicate effectively with customers regarding their orders
• Handle multiple priorities in a fast-paced environment

Requirements

• High school diploma or equivalent
• Experience in customer service or related field preferred

Skills

• Strong communication skills
• Ability to manage multiple priorities
• Experience in the screen printing process desired
• Proficiency in order management software desired

Benefits

• A family atmosphere: Supportive, team-oriented culture where employees are treated like people, not numbers
• Growth opportunities: From entry-level production roles to leadership positions, there’s room to learn, grow, and advance
• Job stability: With decades of success and strong national partnerships, we’re a reliable employer in a thriving industry
• Local roots, national impact: Employees contribute to projects that touch communities across the country while working in the heart of Wisconsin
• Pride in craftsmanship: Every order produced reflects the talent, dedication, and creativity of our people