Customer Service Representative

About the role

Waterway is hiring Customer Service Associates at multiple locations including Leawood, Overland Park North, Overland Park South, and Stateline. Join our dynamic team where every day is an opportunity to shine!

Responsibilities

• Proactively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
• Identify customer needs and present complimentary solutions for car wash services and memberships.
• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals.
• Maintain a safe, clean, and organized environment by ensuring the gas pump islands, payment terminal, entrance to the tunnel, counters, merchandize display areas, restrooms, and customer waiting areas are clean and well-presented.
• Stock and organize convenience store merchandise, keep displays clean and well-presented, and take inventory as directed by store management.
• Follow Waterway policies, procedures, guidance, and instructions, including those related to safety.
• Perform various administrative tasks such as making bank deposits, picking up or delivering supplies, and various transactional functions to meet customer demand and store staffing needs.
• Perform other functions as identified and directed by management.

Qualifications

• Be friendly and engaging with a positive attitude and willingness to succeed.
• No prior experience required, but experience in customer service, retail, or sales is preferred.
• Current and valid drivers' license.
• Professional demeanor, behavior, and appearance in accordance with company policy.
• Ability to perform all essential functions safely without endangering oneself or others.
• Ability to comply with local/State health code requirements for soda fountain and food service/sales.
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications required to perform any of the required functions.