Customer Service Representative
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only if posting has real specific content. We have Pay (Compensation) content: "Average $20/hour ($16/hr base + up to $5/hr sales bonus)". So include Pay section with that content. Schedule: "Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability." So include Schedule section. Benefits: there is a list of perks: free carwashes plus fuel and retail store discounts, Tuition Assistance Program up to $4k/year, Advancement and Cross Training, etc. Also "People Focused Role", "Work Culture", "Training and Experience", "Flexible Scheduling" (but schedule already covered), "Perks and Discounts", "Tuition Assistance Program", "Advancement and Cross Training". Also "Waterway is proud to be recognized a multi-time USA Today Top Workplace". So we can create Benefits section with bullet list of those benefits.
Qualifications: there is a "Qualifications What you need:" then bullet list: friendly, positive attitude, no experience required, experience preferred. Then "Minimum Requirements:" list items. So we can combine into Qualifications section with bullet list.
Responsibilities: there is "Responsibilities What You'll Do - The Details:" then bullet list of duties. Also "Other Functions" and "Physical Requirements". Physical Requirements could be separate section? The allowed headings include Requirements (maybe for physical requirements). But we have "Requirements" as a possible heading. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements section for physical requirements and maybe other requirements like drivers license etc. But we already have Qualifications covering some requirements. However we can separate: Qualifications for skills/attributes, Requirements for physical/legal requirements. The posting includes "Minimum Requirements:" list (drivers license, professional demeanor, ability to perform essential functions safely, comply with health code, meet age requirements, complete trainings). Also "Physical Requirements Work Environment/Physical Demands" with details. So we can put those under Requirements section.
We also have "About the role" maybe we can include introductory paragraph as About the role.
We must not include boilerplate like EEO statement, accommodation request, etc. Remove those.
We must not include duplicated lines.
We must not include navigation, cookie, legal, etc.
We must not include application instructions.
We must not include location as heading? It's not in allowed headings; we could fold location into About the role paragraph or maybe a short p. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Location is minor metadata; we can include in About the role paragraph. We must preserve all substantive information. Let's extract content: Intro: "Waterway is hiring Customer Service Associates at our Pepper Pike location! Join our Team - Every day is an opportunity to Shine! Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks! You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!" Location: "Location: Waterway Pepper Pike - 30299 Chagrin Blvd. Pepper Pike, OH 44124. Other locations across Cleveland available." Compensation: "Compensation: Average $20/hour ($16/hr base + up to $5/hr sales bonus)" Schedule: "Schedule: Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability." What else you'll enjoy (Benefits): - People Focused Role - love helping people? Spend your time engaging with customers and great team-mates. - Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers. - Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement. - Flexible Scheduling - variable schedules built around your availability. (but schedule already covered) - Perks and Discounts - free carwashes plus fuel and retail store discounts - Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus. - Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program. - Waterway is proud to be recognized a multi-time USA Today Top Workplace as voted by our team members! Qualifications: "What you need: Be friendly and engaging! A positive attitude and a will to succeed! No experience required. Experience in customer service, retail, or sales preferred." Minimum Requirements list: - Current and valid drivers’ license; - Professional demeanor, behavior, and appearance in accordance with company policy; - Ability to perform all essential functions safely without endangering oneself or others; - Ability to comply with local/State health code requirements for soda fountain and food service/sales; - Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable); - Ability to complete all required trainings/certifications required to perform any of the required functions. Responsibilities: "What You'll Do - The Details: - Provide excellent and timely customer service to create a pleasant experience for customers. - Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs. - Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location. - Car Washes – identify customer needs and present complimentary solutions. - Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership. - Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store. - Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and, Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas. - Keep convenience store merchandise stocked and organized, displays clean and well presented. - Take inventory of merchandise levels as directed by store management. - Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. - Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology. - Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety. - Other Functions Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers. - Perform various transactional functions to meet customer demand and store staffing needs. - Various other functions as identified and directed by management." Physical Requirements: "Work Environment/Physical Demands Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise. Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances. Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment). Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes. Cognitive – perform arithmetic calculations and operate data entry devices. Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays." We need to output HTML fragment with sections: About the role (intro + location?), Pay, Schedule, Benefits, Qualifications, Requirements (maybe combine Minimum Requirements and Physical Requirements), Responsibilities. We should not include empty sections. Let's craft:
About the role
Waterway is hiring Customer Service Associates at our Pepper Pike location! Join our Team - Every day is an opportunity to Shine! Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks! You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you! Location: Waterway Pepper Pike - 30299 Chagrin Blvd. Pepper Pike, OH 44124. Other locations across Cleveland available.
Pay
Average $20/hour ($16/hr base + up to $5/hr sales bonus)
Schedule
Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.
Benefits
- People Focused Role – love helping people? Spend your time engaging with customers and great team‑mates.
- Work Culture – Fun and active. Friendly team‑focused culture. Supportive managers and peers.
- Training and Experience – Structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
- Perks and Discounts – Free carwashes plus fuel and retail store discounts.
- Tuition Assistance Program – Up to $4,000 per year in tuition assistance.
- Advancement and Cross Training – Highly structured promotional path, cross‑training opportunities, promote‑from‑within culture, path to Management Development Program.
- Recognized as a multi‑time USA Today Top Workplace (voted by team members).
Qualifications
- Friendly and engaging with a positive attitude and a will to succeed.
- No experience required; experience in customer service, retail, or sales preferred.
Requirements
- Current and valid driver’s license.
- Professional demeanor, behavior, and appearance in accordance with company policy.
- Ability to perform all essential functions safely without endangering oneself or others.
- Ability to comply with local/State health code requirements for soda fountain and food service/sales.
- Meet local/State minimum age requirements for sale of tobacco and alcohol (where applicable).
- Ability to complete all required trainings/certifications required to perform any of the required functions.
- Work Environment/Physical Demands – May work primarily outdoors year‑round, exposed to wide temperature variations,