Customer Service Representative

About the role

Waterway is hiring Customer Service Associates at multiple locations including Chesterfield, Woodsmill/Town & Country, Westport, and O'Fallon. Join our dynamic team where every day is an opportunity to shine and make an impact with exceptional customer service.

Responsibilities

• Proactively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
• Identify customer needs and present complimentary solutions for car washes and Clean Car Club memberships.
• Maintain a safe, clean, and organized environment in both outside and inside areas, including stocking and organizing merchandise and keeping restrooms and customer waiting areas tidy.
• Use point-of-sale transaction technology and follow Waterway policies, procedures, guidance, and instructions, including safety protocols.
• Perform various administrative and transactional tasks to meet customer demand and store staffing needs.
• Other functions as identified and directed by management.

Qualifications

• Be friendly and engaging with a positive attitude and willingness to succeed.
• No prior experience required, but experience in customer service, retail, or sales is preferred.
• Current and valid drivers' license.
• Professional demeanor, behavior, and appearance in compliance with company policy.
• Ability to perform all essential functions safely without endangering oneself or others.
• Ability to comply with local/State health code requirements for soda fountain and food service/sales.
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications.

Benefits

Compensation: Average $21/hour ($18/hr base + up to $5/hr sales bonus)

Schedule: Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.

Locations: Positions available at Chesterfield, Woodsmill/Town & Country, Westport, and O'Fallon.

Perks and Discounts: Free carwashes plus fuel and retail store discounts.

Tuition Assistance Program: Up to $4k/year in Tuition Assistance Bonus.

Promotion and Cross Training: Highly structured promotional path and cross training opportunities.

Equal Opportunity Employer: Waterway is committed to an inclusive workplace and does not discriminate based on race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.