Customer Service Representative

Introduction

Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

Key Responsibilities

• Receiving inbound calls from current and potential clients
• Place outbound calls to follow up with clients on a resolution to their issue
• Assisting with their basic mortgage needs to achieve one call resolution
• Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.
• Partner with internal and external departments to resolve client issues

Basic Qualifications

• High school or equivalent
• Computer skills: 1 year
• Customer Service Experience
• Excellent Phone Etiquette
• Possess a strong work-ethic
• Must be attentive to detail
• Must be computer proficient (Excel, Word, Gmail, Google, etc.)
• Always seeking to improve
• Commitment to confidentiality
• Essential organizational skills
• Exceptional verbal and written communication

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

In Summary

If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!