Customer Service Representative

Responsibilities

• Greet and assist walk-in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience.
• Maintain a welcoming and organized retail environment: ensure the showroom floor is well-maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients.
• Collaborate with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up.
• Perform accurate data entry: input customer demographic information into the Brightree system for new walk-in patients, ensuring all data is recorded accurately and promptly to facilitate smooth patient registration and service.
• Provide team support by performing additional tasks as assigned, supporting overall team efficiency and contributing to a positive, collaborative work environment.