Customer Service Representative

About the Role

The Customer Service Representative is a hands-on support role at Ventura Travel, focused on helping the team provide customers or clients with clear, timely support while maintaining organized records and next steps. This is a full-time, 100% remote position open to candidates in the United States.

Responsibilities

• Respond to customer or client questions through approved phone, email, chat, or online systems.
• Document conversations, requests, status changes, and promised follow-up accurately.
• Coordinate with appropriate internal or external contacts when a request needs additional action.
• Track open work by closing the loop on routine issues, ensuring customers are informed about what happened and what comes next.

Qualifications

• Professional and patient communication skills.
• Accurate note-taking and recordkeeping abilities.
• Capacity to manage multiple open requests and follow-ups.
• Sound judgment to determine between routine resolution and escalation.
• Comfort in applying customer service habits specifically to the responsibilities of this role, rather than treating it as generic administrative support.

Pay

Base compensation: $38,000–$52,000 per year, depending on experience and qualifications.