Customer Service Representative

About the role

This position provides customer service and clerical support for department operations.

Responsibilities

• Answers telephone and greets visitors; provides information and assistance; takes messages; refers to appropriate personnel
• Accepts and processes utility payments, taxes and license fees; issues receipts
• Makes account adjustments
• Processes refund checks
• Balances cash drawer
• Scans files for attachment to customer accounts
• Enters fees and makes deposits for other city departments
• Opens new utility accounts; closes accounts
• Researches and resolves customer account issues
• Assists customers by coordinating payment arrangements
• Maintains office supply inventory; reorders as needed
• Performs related duties

Requirements

• Knowledge of modern office practices and procedures
• Knowledge of city and departmental policies and procedures
• Knowledge of computers and job-related software programs
• Knowledge of customer service principles and practices
• Skill in prioritizing and organizing work
• Skill in the maintenance of files and records
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier
• Skill in oral and written communication
• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent
• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years
• Ability to be bonded

Pay

$18.86/hour