Customer Service Representative

About the role

The Office of the Bursar is a focal point for financial and business matters on the UAF Troth Yeddha' campus. It serves a very large number of students, faculty, staff, agencies, and the general public in a wide range of activities. The quality of service provided is often a determining factor in the perception of the university as a whole.

Responsibilities

• Work experience in an entry-level fiscal position or equivalent.
• Knowledge of UA policies, procedures, and computer systems as applies to students, accounts receivable, and finance.
• Knowledge of basic accounting principles.
• Ability to operate standard business machines, 10-key, computers, and computer software. Proficiency using word processing, spreadsheet software and working with confidential information.
• Must possess good analytical/problem solving skills and oral/written communication skills (spelling, grammar, composition).
• Able to work independently and productively as a team member.
• Skill in organization, time management, dealing with the public, and attention to detail.
• Must be able to work well under stress, be flexible in the face of changing demands, changing timelines, and varying pressures while maintaining productivity and excellent customer service.

Requirements

• One year of college coursework in accounting or equivalent or an equivalent combination of training, experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
• Must have at least 3 or more years of high level customer service experience.

Qualifications

• One year of college coursework in accounting or equivalent or an equivalent combination of training, experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
• Must have at least 3 or more years of high level customer service experience.

Skills

• Work experience in an entry-level fiscal position or equivalent.
• Knowledge of UA policies, procedures, and computer systems as applies to students, accounts receivable, and finance.
• Knowledge of basic accounting principles.
• Ability to operate standard business machines, 10-key, computers, and computer software. Proficiency using word processing, spreadsheet software and working with confidential information.
• Good analytical/problem solving skills and oral/written communication skills (spelling, grammar, composition).
• Ability to work independently and productively as a team member.
• Skill in organization, time management, dealing with the public, and attention to detail.
• Ability to work well under stress, be flexible in the face of changing demands, changing timelines, and varying pressures while maintaining productivity and excellent customer service.

Benefits

• Competitive salary.
• Full employee benefits package.
• Retirement options.
• Annual leave.
• 12 paid holidays per year.
• Tuition waivers for employees and family members.
• Affordable medical, dental and vision care coverage.

Pay

ESTIMATED: $33,505 per year

Schedule

This position is a full-time, non-exempt staff position.