Customer Service Representative,

About the role

This position is onsite at 31 Beaver Street, Cooperstown, NY. Optum Insight improves the flow of health data and information to create a more connected system, removing friction and driving alignment between care providers, payers, and consumers. The organization leverages deep industry expertise and innovative technology to help organizations reduce costs while improving risk management, quality, and revenue growth. The role includes three weeks of on‑the‑job training conducted Monday‑Friday, 8:00 am–4:30 pm. The primary work location is accessible only by stairs, requiring regular access to office space on the third floor.

Responsibilities

• Answering inbound phone calls while providing a high‑quality patient/caller experience.
• Responsible for code and emergency team responses.
• Responsible for monitoring various hospital alarm systems and responding in an efficient and timely manner.
• Scheduling, rescheduling, and canceling appointments.
• Working all assigned tasks in a timely manner according to departmental standards and documenting all actions taken within the system.
• Responding to general information requests and/or inquiries from patients, physicians, medical offices, and other callers.
• Communicating effectively and in a professional manner.
• Processing all work‑related responsibilities in an efficient, timely and accurate manner.

Qualifications

Required:

• High School Diploma or GED.
• Must be 18 years of age or older.
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
• Ability to work full‑time onsite at Bassett Medical Center, 31 Beaver Street, Cooperstown, NY.
• Ability to work full‑time Thursday‑Sunday, 11:00 pm–9:30 am EST.