Customer Service Representative

Responsibilities

• Provide administrative support to the Director of Administrative Services and the Customer Service Manager
• Deliver friendly and courteous customer service via phone, email, or in-person interactions
• Forward customer inquiries to appropriate staff members as necessary
• Process customer payments and maintain resident account information
• Schedule Community Center events and maintain the overall calendar of events
• Receive and process vehicle registrations, work requests, tree requests, and architectural approval requests
• Assist with making customer appointments and reservations at company properties
• Aid in connecting prospective Home Buyers with a Sales Agent
• Maintain inventory of marketing collateral materials at the Sales Center, Model Home, and Inventory Homes
• Receive, process, and distribute mail and packages
• Perform other job duties as assigned to support office operations