Customer Service Representative

General Summary

Serves General Summary Services customers through various teller transactions. Provides customer service to retain and grow customer relationships. Cross-sells products and services and identifies business opportunities for referrals to appropriate personnel.

Essential Functions/Major Duties

• Serves customers through various teller transactions including, cashing checks, processing deposits and accepting various payments.
• Sells treasurers’ checks, money orders, etc.
• Provides customer service to retain and grow customer relationships by acknowledging and greeting customers in a friendly and courteous manner.
• Responds to and follows through on customer inquiries in a timely and professional manner.
• Identifies customer products and service needs to enhance customer relationships while achieving the Bank’s financial goals by actively participating in all sales promotions.
• Identifies business opportunities and refers customers to appropriate personnel including Tioga State Investment Services, Commercial Loans, Mortgage Originators and Consumer Loans.
• Maintains an accurate cash drawer in accordance with balancing and cash handling standards.
• Produces accurate work documentation impacting other internal departments as well as external customers.
• Balances the vault and ATM machine(s).

Duties Supporting Essential Functions

• Maintains a thorough knowledge of the features and benefits of all bank consumer products and services.
• Maintains a knowledge of and adheres to all policies, procedures and regulations that govern the retail banking function.
• Maintains a working knowledge of all applicable software, systems and equipment.
• Participates as necessary to ensure that the offices’ daily responsibilities are met.
• Safeguards supplies in a timely manner.
• Promotes a positive team environment by exhibiting the Banks Core Values.
• Performs other duties as assigned.

Minimum Qualifications

• Job Specific Knowledge, Skills & Abilities:
  • Exceptional customer service and interpersonal skills.
  • Ability to read, write and speak English effectively; effective communication skills.
  • Ability to perform basic math (add, subtract, multiply, divide).
  • Proficient eye-hand coordination and manual dexterity.
  • Proficient ten-key skills and data entry skills.
  • Attention to detail and accuracy skills.
  • Ability to prioritize, organize and multi-task.
  • Ability to continually increase work speed while maintaining accuracy.
  • Ability to maintain use of discretion.
  • Ability to operate various office machines.
  • Ability to lift approximately fifty (50) lb of coin.
• Knowledge of bank consumer products and services, along with the operating polices and procedures that impact these products.
• Ability to recognize customer product and services needs; basic sales skills.
• Education and/or Experience:
  • A high school diploma or equivalent required.
  • 6-12 months related experience normally preferred (Retail sales, customer service and cash handling).
  • Completion of the Principles of Banking course between the first and third year of employment.

Veterans / Disability

Veterans / Disability