Customer Service Representative

About the Role

ThompsonGas, the nation’s fastest-growing propane retailer, is seeking a Customer Service Representative to support our growth by focusing on customer retention, new customer acquisition, and customer support. This onsite position is ideal for self-sufficient, innovative thinkers who thrive in a fast-paced, dynamic environment.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to inquiries related to pricing, billing, products, grievances, and new account set-up.
• Maintain a high level of professionalism, warmth, and eagerness on every call.
• Possess a working knowledge of all ThompsonGas products and service offerings.
• Understand and adhere to policies and procedures related to safety, product delivery, and service.
• Provide timely and accurate information on customer order status.
• Lead outbound calling operations to collect from past-due customers.
• Enter and update customer account information in CARGAS and MPX systems.
• Process billing payments for walk-in customers.
• Process driver daily paperwork.
• Assist with other duties and projects as assigned.

Requirements

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in a competitive environment.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills, with an emphasis on building positive customer rapport.
• Proficient computer skills, including Microsoft Office and data entry.
• Ability to organize, multi-task, and prioritize assignments in a fast-paced environment.
• High level of ownership and accountability for resolving customer issues professionally and enthusiastically.
• Flexibility to work overtime and weekends as needed during busy seasons.

Qualifications

• Degree or equivalent experience.
• 3+ years of Customer Service experience.
• Sales experience preferred.
• Familiarity with CARGAS and MPX systems is a plus.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and multi-tasking abilities.
• Proficiency in Microsoft Office and data entry.
• Ability to work independently and take initiative.

Benefits

• Medical, Dental, Vision, and 401k with immediate eligibility.
• Disability and life insurance.
• Paid time off that increases with tenure.
• Daily Pay Option for flexibility and financial control.
• Employee training programs with career development opportunities.
• Employee recognition program.
• Quarterly bonus potential.
• Paid maternity and parental leave benefits.
• Tuition reimbursement program.

This is a safety-sensitive position. A pre-employment drug screening, including THC, will be required, except where prohibited by law.