Customer Service Representative

About the role

We are a fun, team‑oriented company looking for a multifamily leasing agent who is eager to expand knowledge and experience. The ideal candidate is a people‑person with a good attitude, strong work ethic, and reliable attendance. We promote from within, enjoy a collaborative environment, and have been the largest property‑management company in Springfield for over 40 years.

Responsibilities

• Respond effectively to inquiries from prospective and current residents.
• Utilize sales skills to demonstrate market‑ready products.
• Monitor phone and office walk‑in traffic via guest cards and logs.
• Prepare reports and communicate daily activity or ideas to the Property Manager to promote leasing results.
• Prepare lease renewal notices and perform lease administration.
• Set up and maintain lease files.
• Perform other job‑related duties as required.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and task‑management abilities.
• Ability to efficiently complete multiple tasks daily.
• Proven ability to follow detailed directions and processes.
• Ability to learn and comply with industry legal requirements, especially federal and local Fair Housing Laws.
• Leasing or sales experience is a plus, but not required.

Skills

• Proficiency with computer applications, especially Microsoft Word and Excel.
• Sales and customer‑service skills.

Benefits

• Competitive pay rates.
• Paid Time Off (PTO) from your start date.
• Monthly bonuses.
• Mileage reimbursement.
• Paid holidays (observed).
• Health Consumer Cooperative/ICHRA.
• Flexible Spending Account.
• Life insurance.
• Dental and vision insurance.
• Optional supplemental insurance.
• Optional 401(k) plan.