Customer Service Representative

About the role

Responsible for effectively serving all internal and external customers by using excellent, in‑depth knowledge of company products and programs, and communicating effectively on how to resolve product and service problems.

Responsibilities

• Maintain customer records by updating account information.
• Attract potential customers by answering product and service questions and providing information about other products and services.
• Generate correspondence to secure additional customer information to resolve customer disputes.
• Maintain detailed files for documentation.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Maintain accurate pricing and execute price adjustments.
• Purchase tooling, sheets, and finished goods; process vendor invoices and invoices to customers.
• Maintain inventory.
• Acknowledge and resolve customer complaints, arrange pick‑up of material, and process credit to customers.
• Perform special projects and assignments as business dictates.
• Maintain, create, and control all personally identifiable information or any other information protected by confidentiality or privacy standards, including compliance with state, federal, and HIPAA regulations.
• Supervisory responsibilities: This position has no supervisory responsibilities.

Qualifications

• High School Diploma or equivalent.
• Prior computer data entry experience (preferred).
• Ability to work in a fast‑paced environment.
• Ability to work independently.

Skills

• Excellent communication and presentation skills.
• Application knowledge and skill for computer data entry.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands to handle or feel. The employee frequently is required to talk or hear. The employee is occasionally required to reach with hands and arms. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Noise level in the work environment is usually low to moderate.