Customer Service Representative

About the role

This position is responsible for performing various paying and receiving functions within the Bank and for servicing all deposit customers with attention being paid to the accuracy and details of the job. The individual will be accountable for their assigned cash drawer and for protecting the Bank against loss. In addition, CSRs will provide general administrative support to team members such as routine filing, maintaining branch supplies, and ensuring customer information is up to date on the Bank's core system. CSRs must have a solid understanding of the Bank's core system which includes, but is not limited to, UFS Premier and Integrated Teller System.

Responsibilities

• Maintain a teller cash drawer
• Handle daily teller transactions and scanning through the UFS Navigator and Integrated Teller System
• Process checking and savings deposits and withdrawals, cash checks, loan payments and savings bonds
• Identify customers, verify signatures, and follow proper check cashing procedures as established by the Bank
• Prepare necessary disclosures in accordance with the regulatory requirements, including content and timing
• Help promote a culture of regulatory compliance and safe and sound financial practices
• Know and strictly follow all security, compliance, regulatory, internal control procedures, policies, and laws
• Be aware of and support the Bank's efforts in meeting the Community Reinvestment Act (CRA)
• Process night deposit bags and bank-by-mail deposits under dual control
• Meet all educational criteria for the Bank Secrecy Act (BSA) regarding cash deposits or withdrawals in excess of $10,000.00
• Assist in opening and closing the branch and vault daily; assist in balancing vault currency and coin; balance and maintain currency in ATM
• Responsible for answering the telephone during designated working hours
• Provide general administrative support work such as routine filing of documents and/or correspondence, maintaining branch supplies, and ensuring customer information is up to date on the Bank's core system, and other duties as assigned
• When an opportunity arises sell Bank products and services by clarifying customer's needs, validating services being delivered, presenting features and benefits, and closing by asking for the business and referring to the appropriate team member to complete the transaction
• Ensure all work is completed for the Bank both in the deposit area, and other areas of the Bank, will follow established policies and operating procedures, which are consistent with the Bank's overall policies and operating objectives
• Treat all customer inquiries, questions and complaints with respect and follow through. Maintain the Bank's goal to be accessible to the customer and always provide premium service
• Ensure all team members are cross trained where assigned and acts as back-up for all team members duties, when needed
• Be a team player. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers, and managers. Maintain a high level of ethical behavior within the banking profession
• Accurately balance ATM, Vault & bank

Required Skills & Abilities

• Ability to apply common sense understanding to carry out instructions furnished in written or oral form and the ability to deal with problems involving several concrete variables in standardized situations
• Must be able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Also, complete rate, ratio and percentages, and to create and interpret statistical information and graphs
• Proficient with a 10 Key Calculator, Keyboarding, Knowledge of Personal Computer and cash handling
• Demonstrated effective communication skills, cross selling abilities and cheerful demeanor

Qualifications

• High school diploma/GED or 3 years of related experience or training preferred
• Preference given to those with prior office work experience and prior cash handling experience

Physical Requirements

• Regularly required to stand for prolonged periods of the workday; use their hands and fingers; reach with hands and arms; talk plainly and hear accurately
• Frequently required to walk
• Occasionally required to stand; reach with hands and arms; climb and balance; and stoop, kneel and crouch
• Must regularly lift and/or move up to ten pounds, and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required include close vision, peripheral vision and the ability to adjust focus

Travel

Travel to other locations or areas may be required at times.