Customer Service Representative

About the Role

This position is responsible for performing various paying and receiving functions within the Bank, servicing all deposit customers with a focus on accuracy and detail. The individual will be accountable for their assigned cash drawer and for protecting the Bank against loss. Additionally, the role provides general administrative support to team members, including routine filing, maintaining branch supplies, and ensuring customer information is up-to-date on the Bank's core system.

CSRs must have a solid understanding of the Bank's core system, including UFS Premier and Integrated Teller System.

Responsibilities

• Maintain a teller cash drawer and handle daily teller transactions through UFS Navigator and Integrated Teller System.
• Process checking and savings deposits and withdrawals, cash checks, loan payments, and savings bonds.
• Identify customers, verify signatures, and follow proper check cashing procedures as established by the Bank.
• Prepare necessary disclosures in accordance with regulatory requirements, including content and timing.
• Promote a culture of regulatory compliance and safe and sound financial practices.
• Strictly follow all security, compliance, regulatory, internal control procedures, policies, and laws.
• Support the Bank's efforts in meeting the Community Reinvestment Act (CRA).
• Process night deposit bags and bank-by-mail deposits under dual control.
• Meet educational criteria for the Bank Secrecy Act (BSA) regarding cash deposits or withdrawals in excess of $10,000.00.
• Assist in opening and closing the branch and vault daily; balance vault currency and coin; maintain ATM currency.
• Answer the telephone during designated working hours.
• Provide general administrative support, such as routine filing, maintaining branch supplies, and updating customer information.
• Sell Bank products and services by clarifying customer needs, presenting features and benefits, and referring to appropriate team members.
• Ensure all work aligns with established policies and operating procedures consistent with the Bank's overall objectives.
• Handle customer inquiries, questions, and complaints with respect and follow through to maintain premium service.
• Cross-train and act as a backup for team members' duties as needed.
• Maintain a positive work atmosphere by communicating effectively with customers, co-workers, and managers.
• Uphold a high level of ethical behavior within the banking profession.
• Accurately balance ATM, vault, and bank.

Requirements

• High school diploma/GED or 3 years of related experience or training preferred.
• Preference given to candidates with prior office work experience and cash handling experience.
• Ability to apply common sense understanding to carry out instructions and deal with problems involving several variables.
• Proficiency in basic arithmetic: addition, subtraction, multiplication, division, rates, ratios, percentages, and interpreting statistical information.
• Proficient with a 10-key calculator, keyboarding, personal computers, and cash handling.
• Demonstrated effective communication skills, cross-selling abilities, and a cheerful demeanor.

Physical Requirements

• Regularly required to stand for prolonged periods, use hands and fingers, reach with hands and arms, talk, and hear.
• Frequently required to walk.
• Occasionally required to climb, balance, stoop, kneel, and crouch.
• Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.

Travel to other locations or areas may be required at times.