Customer Service Representative

POSITION SUMMARY

This position requires you to live within a 200-mile radius of our Nashville, TN office. This position is in-office fulltime.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers incoming phone calls and responds to customer requests for information on their accounts.
• Completes payoff quotes, verifies the accuracy of information and provides quotes to customers.
• Provides primary phone support through the Loan Servicing call center including incoming and outgoing follow up communications.
• Makes outgoing calls to customers to attempt to assess reasons for default and make satisfactory arrangements to bring accounts back into a current standing.
• Assists with changes in mailing addresses, corrections to phone numbers and other loan servicing data.
• Provides assistance with new loan on-boarding and verification of new loan data.
• Provides assistance with mailing letters, forms or other customer contact.
• Assists customers with web site functionality, password resets, and other requests for account data.
• Maintains and files electronic information to customer accounts with proper noting and documentation.
• Provides assistance with Automated Clearing House (ACH) sign up and notification of account billing statements.
• Assists with error resolution and customer complaint tracking.
• Provides back up for other Loan Servicing functions.

MINIMUM QUALIFICATIONS

• Education and Experience:
• A high school diploma or GED.
• Telephone customer service experience.
• Mortgage servicing experience preferred.
• Successful completion of Mortgage Bankers Association “Basics of Mortgage Servicing” course preferred.

BENEFITS

THDA offers an excellent benefits package including medical, dental, vision, and life insurance options; disability insurance; retirement plans; flexible benefit pre-tax accounts for medical, dependent care, transportation, and parking; annual leave and sick leave that begin accruing after the first month of employment; and 11 paid holidays per year.

EQUAL OPPORTUNITY/EQUAL ACCESS/AFFIRMATIVE ACTION EMPLOYER

APPLICATION MUST BE COMPLETE AND RESUME ATTACHED FOR CONSIDERATION