Customer Service Representative

About the role

Tailor Made Pest and Wildlife is a fast-growing, locally owned company specializing in pest and wildlife solutions. Our office team is the engine that drives our growth, and we're looking for someone who wants to be a key player, not just another employee.

The Role

This is not a typical customer service job. You are the control center of the business—managing incoming leads, keeping technicians fully booked, and ensuring every customer has a seamless experience.

Key Responsibilities

• Lead Handling & Sales: Answer inbound calls, texts, and web leads quickly and professionally. Convert incoming leads into scheduled services. Follow up on missed calls and unsold opportunities. Communicate with urgency and confidence.
• Scheduling & Dispatch: Build and optimize technician routes daily. Keep schedules full and efficient. Adjust schedules in real-time as needed. Communicate ETAs and updates to customers.
• Collections & Customer Accounts: Collect payments and update cards on file. Follow up on past-due balances. Maintain accurate customer records in CRM.
• Operations Support: Support technicians with job details and updates. Manage job queues and daily tasks. Coordinate with team to ensure smooth operations.
• Systems: Use FieldRoutes, Pest AI, Baton, Lead platforms (Thumbtack, Yelp, etc.), email, and internal systems.
• Daily Expectations: Handle all new leads immediately. Confirm next-day schedule and optimize it. Ensure technicians stay fully booked. Clear all communication by the end of the day.

What We’re Looking For

• Strong phone presence and communication skills
• Highly organized and able to multitask
• Comfortable working in a fast-paced environment
• Tech-savvy and quick to learn new systems
• Problem solver with attention to detail
• Sales mindset (critical)

Compensation & Benefits

• $20–$25/hour (based on experience)
• Sales commission opportunities
• Simple IRA retirement plan
• Supplemental health benefits available
• Paid holidays & PTO
• Full-time position

Growth Opportunities

• Office Manager
• Operations Coordinator
• Inside Sales / Leadership roles

What Success Looks Like

• High lead conversion rate
• Fast response times
• Full technician schedules
• Strong collections
• Organized and accurate CRM
• Excellent customer experience

Why Join Tailor Made Pest and Wildlife?

• You directly impact revenue every day
• You’re not “just answering phones”
• You’ll be part of a company with aggressive growth goals
• You’ll have real opportunity to grow and advance

Apply If You Are:

• Fast-paced and high energy
• Confident on the phone
• Comfortable asking for payment
• Able to handle multiple things at once
• Motivated to grow with a company

Do Not Apply If:

• You prefer slow or repetitive work
• You avoid phone communication
• You’re uncomfortable with sales
• You struggle in fast-paced environments