Customer Service Representative
About Synergy3
At Synergy3, we foster a unique culture where teamwork, recognition, and personal appreciation are at the heart of everything we do. We are proud to be a family-oriented company, celebrated for our culture and commitment to our team. Named Best Place to Work by ACHR News magazine, Synergy3 celebrates personal milestones with meaningful traditions:
- Birthday celebrations with custom cakes to take home
- Anniversary bonuses to commemorate your time with the company
- Monthly awards such as $500 Team Member of the Month and $200 Cleanest Truck of the Month
- Annual company events including paintball outings, Thanksgiving breakfast, and year-end award ceremonies
- Festive holiday parties at top restaurants and clubs in Philadelphia
About the role
You'll be a Customer Service Representative who supports our growing Sales Team. If you thrive in a fast-paced environment, excel at building customer rapport, and enjoy problem solving, then we need you!
The ideal candidate for this role is independent, a fast learner, personable, and tech-savvy. You will be expected to work 40 to 50 hours per week.
Responsibilities
- Process incoming calls and collect customer information
- Schedule appointments
- Make outgoing calls to schedule and confirm maintenance appointments
- Follow up on existing opportunities in the pipeline to bring them to conclusion
- Process customer payments
- Gather customer reviews and feedback and share findings with the team
- Advise customers of benefits of becoming a service partner
- Introduce active promotions to clients
- Communicate with technicians and sales reps to ensure accurate reporting
- Attend daily meetings with operations to plan and review work pipelines
Skills
- Excellent communication skills
- Strong problem-solving abilities and the ability to de-escalate
- Customer-experience mindset
- Proficiency in CRM software
- Ability to multitask and prioritize
- Spanish language proficiency is a plus
Qualifications
- Mid-Level experience (3–5 years)
Pay
Starting salary of $55,000 per year with opportunities for unlimited incentives.
Benefits
- Paid holidays and vacation time
- Medical insurance with 100% company contribution
- Dental insurance
- 401(k) with company match