Customer Service Representative
About the role
Sungage Financial is seeking a Solar Finance Specialist to join our Hawaii Team. The ideal candidate will provide excellent customer service, manage the financial application and installation process, and educate customers about our products.
Responsibilities
- Provide excellent support to installers and customers by resolving or escalating all customer inquiries (phone and email)
- Be the expert-on-the-line for all inquiries about Sungage's product offerings
- Manage the day-to-day flow of projects towards funding
- Education installers and customers about Sungage Financial products and platform
- Check project documents for accuracy and compliance with product requirements
- Accurately prepare documents for submission to financing partners
Requirements
- Possess outstanding customer service skills – a passion for helping solve problems
- Ability to establish priorities and proactively resolve problems in a fast-paced environment
- Communicate effectively over multiple platforms (phone, email, chat, etc.)
- Flexible, and utilize problem-solving skills with a dedication to always getting it right
- Meticulous attention to detail
- Comfortable on the phone for up to 8 hours
- A strong desire to learn about renewable energy finance models and the solar energy market
- Experience with Microsoft Office Suite and Cloud-based software (Salesforce, Google Docs, etc.)
- Experience with working on a small, collaborative team
- Willingness to work occasional Saturdays and flexible evenings
- Spanish speaking is a plus!
Qualifications
- Passionate about renewable energy and sustainability
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in Microsoft Office Suite and cloud-based software
Skills
- Customer Service
- Problem Solving
- Communication
- Attention to Detail
- Flexibility
- Microsoft Office Suite
- Cloud-based Software (Salesforce, Google Docs, etc.)
Benefits
We offer a comprehensive benefits package including stock options, 401k with matching, substantial paid time off, health coverage, health savings accounts, and commuter benefits.
Pay
Compensation is commensurate with experience.
Schedule
The position offers flexible hours and occasional Saturdays and evenings.
Contact
To apply, please visit our careers page or contact us directly.
EEO Statement
We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, physical or mental disability, marital status, veteran status, or other factors protected by law.
Company Information
Sungage Financial is shaping the residential solar industry by bringing reliable and flexible financing solutions to the market. Our mission is to enable solar installers to build strong and resilient businesses while helping families save money and live more sustainably. We have offices in downtown Boston and Oakland and offer a number of employee benefits, including stock options, 401k with matching, substantial paid time off, health coverage, health savings accounts, and commuter benefits.