Customer Service Representative
About the role
Join Southwest Missouri Bank as a Full-Time Customer Service Representative and immerse yourself in a dynamic, customer-centric environment that values excellence and integrity. This onsite position offers a unique opportunity to collaborate with a talented team and engage directly with clients, honing your skills in finance and communication. You will play a pivotal role in enhancing customer experiences, ensuring satisfaction, and driving high performance in our vibrant culture. Gain hands-on experience in banking operations while working alongside industry professionals dedicated to your growth. The energetic atmosphere fosters creativity and innovation, allowing you to make meaningful contributions daily.
Responsibilities
- Serve as the first point of contact for clients via telephone, email, and online chat.
- Provide essential support and detailed information about banking products and services.
- Field customer inquiries and address complaints with professionalism and empathy.
- Forward complex issues to appropriate staff to facilitate timely resolutions.
Requirements
- Excellent communication skills, including active listening.
- Service-oriented mindset with the ability to resolve customer grievances.
- Proficient computer skills with the ability to learn new software quickly.
Schedule
Must be available 7:30 AM - 6:05 PM Monday through Friday and 8:00 AM - 12:05 PM on a rotating Saturday schedule.
Benefits
- Medical, Dental, and Vision insurance
- 401(k) retirement plan
- Life Insurance
- Flexible Spending Account
- Competitive Salary
- Paid Time Off
- Snack/Drink Room
- Short-term and Long-term Disability
- Employee Stock Ownership Plan (ESOP)
- Major Medical Leave
- Cancer and Accidental Insurance
About Southwest Missouri Bank
Founded in 1979, Southwest Missouri Bank is the largest locally owned community bank in Southwest Missouri. Starting in Carthage, Missouri, we now operate 11 full-service branches, a home loan center, and over 40 ATMs. Our friendly team is committed to helping customers reach their financial dreams.