Customer Service Representative
About the role
We are seeking a polite and professional Customer Service Representative to provide superior customer service. This position involves a high degree of public contact and ensures daily operations of the facility.
Responsibilities
- Receive and answer inquiries from the public by telephone, via email, or in person on a wide range of District services/programs, rates, policies and procedures.
- Complete point of sale transactions, handle program registrations, group reservations, passes and collect admissions.
- Ensure that facility rules and safety standards are followed.
Requirements
- Possess a professional and welcoming demeanor.
- Have excellent communication, customer service and problem solving skills.
- Have knowledge of modern office procedures, methods and general office equipment (computer, copier, fax, telephone, etc.).
- Be proficient with applicable computer software applications (Word, Excel, Outlook).
- Be able to perform multiple functions at once and handle the public in a friendly and professional manner.
- Provide superior customer service and handle customer complaints in a professional manner.
Qualifications
- Must be at least sixteen (16) years of age for positions at an assigned facility (Recreation Centers, Outdoor Pools, Batting Cages, ProShops, etc.).
- Current certifications in AED/CPR and First Aid or the ability to obtain certifications within sixty (60) days of employment.
- Spanish speaking a plus.
- Any combination equivalent to: work experience involving assisting the public, general record keeping and/or handling money.
Skills
- Excellent communication skills.
- Problem-solving skills.
- Knowledge of modern office procedures and equipment.
- Proficiency with computer software applications.
- Ability to handle multiple tasks simultaneously.
- Customer service skills.
Benefits & Perks
- FREE use of District fitness centers and swimming pools.
- Discounts on recreation classes and golf (applicable to employees working 14+ hours/week).
- Paid sick leave.
- Opportunities for training and promotion from within.
- Flexible schedules.
Pay
$15.70 - $20.20 per hour.
Schedule
Our Ideal Candidate works morning to evening hours, weekends and holidays.
About Us
Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs. We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, and a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center. In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.