Customer Service Representative

About Us

Source Logistics provides customized logistics and supply chain solutions across the United States, including full‑service warehousing, order processing, ecommerce fulfillment, marketing fulfillment, transportation solutions, and data‑driven supply chain services. We serve industries such as food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial services, and more. Our mission is to help U.S. and international companies grow their presence in the U.S. through reliable, flexible, and competitive logistics solutions. Source Logistics operates more than 5.6 million sq ft of warehouse space nationwide, with facilities in Los Angeles, CA; Chicago, IL; Monroe and Edison, NJ; Portland, OR; Houston, TX; Dallas, TX; and Laredo, TX.

About the Role

As a Customer Service Representative, you will be the critical link between our clients and our supply chain operations. The position offers a flexible geographical scope, allowing work at different facility locations across our national network based on business needs. You will manage high‑volume communications to ensure seamless order processing and exceptional customer retention. This fast‑paced role requires a bilingual (English/Spanish) professional who can multitask efficiently, solve logistical challenges, and uphold our high standards of service excellence.

Location

22003 Cypress Slough Road, Suite 100, Houston, TX 77073

Schedule

8 am – 5 pm, Monday to Friday, with some Saturdays during the year.

Responsibilities

• Answer and respond to a high volume of inbound calls and emails with the highest degree of politeness and professionalism.
• Ensure orders are received, processed, and shipped in accordance with the customer’s requirements.
• Monitor backorders for needed products and follow up with customers on availability.
• Maintain a successful rate of customer retention through excellent service.
• Make outgoing calls to existing customers regarding orders.
• Research and respond to customer inquiries via phone, mail, and email.
• Prepare professional correspondence with excellent verbal and written communication skills.
• Maintain department quality and productivity standards.
• Know and adhere to business procedure guidelines at all times.
• Maintain all logs and reporting documentation as required.
• Perform other duties as assigned.

Requirements

• Logistic and/or warehouse knowledge.
• Experience multitasking in a fast‑paced, demanding environment.
• Strong computer knowledge, including MS Office applications.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Proficiency with MS Outlook, MS Word, and MS Excel (or equivalent software).
• Bilingual in Spanish (must be fluent).

Pay

Hourly rate: $21 USD – $22 USD.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and company holidays.
• Life and disability insurance.
• Education reimbursement.

Perks and Work Environment

Source Logistics values collaboration, accountability, and continuous improvement. We offer a fast‑paced work environment where team members are empowered to contribute, grow their skills, and make a meaningful impact across our operations. Employees have the opportunity to work alongside experienced professionals, gain exposure to diverse operations, and build a long‑term career within the logistics and supply chain industry.