Customer Service Representative

At Source Logistics, we provide customized logistics and supply chain solutions across the United States. Our services include full-service warehousing, order processing, e-commerce fulfillment, marketing fulfillment, transportation solutions, and data-driven supply chain services. We support a wide range of industries including food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial services, and more. Our mission is to help both US and international companies successfully grow their presence in the US through reliable, flexible, and competitive logistics solutions. Source Logistics currently operates more than 5.6 million square feet of warehouse space nationwide, with strategically located facilities in Los Angeles, CA; Chicago, IL; Monroe and Edison, NJ; Portland, OR; Houston, TX; Dallas, TX; and Laredo, TX.

About the Role

As a Customer Service Representative at Source Logistics, you will serve as the critical link between our clients and our supply chain operations. This role features a flexible geographical scope, with opportunities to work out of different facility locations across our national network depending on business needs. You will manage high-volume communications to ensure seamless order processing and exceptional customer retention. This fast-paced position requires a bilingual (English/Spanish) professional who can multitask efficiently, solve logistical challenges, and maintain our high standards of service excellence.

Responsibilities

• Answer and respond to a high volume of inbound calls and emails with the highest degree of politeness and professionalism at all times
• Ensure that orders are received, processed, and shipped in accordance with the customer’s requirements
• Monitor backorders for product needs and follow up with the customer on availability
• Maintain a successful rate of customer retention through excellent customer service
• Make outgoing calls to existing customers regarding orders
• Research and respond to customer inquiries via phone, mail, and email
• Prepare professional correspondence with excellent verbal and written communication skills
• Maintain department quality and productivity standards
• Know and adhere to business procedure guidelines at all times
• Maintain all logs and reporting documentation as required
• Other duties as assigned

Location: 1402 Carriers Dr, Laredo, TX 78045. Work schedule: 8 AM to 5 PM, Monday to Friday, with some Saturdays during the year.

Requirements

• Logistics and/or warehouse knowledge
• Experience multitasking in a fast-paced, demanding environment
• Strong computer knowledge including MS Office applications
• Excellent oral and written communication skills
• Excellent customer service skills
• Skilled in the use of MS Outlook, MS Word, and MS Excel (or equivalent software)
• Bilingual (English/Spanish) is a must

Pay

The hourly pay for this role is $19 USD - $21 USD.

Benefits

Source Logistics offers a comprehensive benefits package designed to support the health, wellbeing, and financial security of our employees. Benefits may vary by role and location and may include:

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and company holidays
• Life and disability insurance
• Education reimbursement

HR will review benefit eligibility and details during the interview process.

Perks and Work Environment

At Source Logistics, we value collaboration, accountability, and continuous improvement. We offer a fast-paced work environment where team members are empowered to contribute, grow their skills, and make a meaningful impact across our operations. Team members have the opportunity to work alongside experienced professionals, gain exposure to diverse operations, and build a long-term career within the logistics and supply chain industry.