Customer Service Representative

About the role

Fontainebleau Aviation, a Skyservice company, is accepting applications for Customer Service Representatives. In this role, you will be responsible for interacting with the most important element of our company – our customers. This position involves working rotational shifts including weekends and holidays depending on scheduling needs.

Responsibilities

• Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers
• Ensure communication and coordination between customers, lineservice crew and staff
• Coordinate fueling, catering, car rental, hotel booking and reservations
• Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly
• Answer the general number phone lines and forward calls to the appropriate person
• Fill out digital forms for new clients and actively promote additional aircraft services and products
• Respond to customer email inquiries in a timely and courteous manner
• Complete daily invoicing and data entry for various vendors and customers
• Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made
• Other duties as assigned

Qualifications

• High school diploma/GED required
• Aviation experience preferred, but not required
• Intermediate computer skills
• Excellent communication skills
• Excellent customer service skills
• Ability to multitask
• Strong conflict resolution skills
• Maintain a professional demeanor and appearance at all times
• Weekend availability and willingness to work overtime during peak seasons
• Be at least 18 years of age
• Legally entitled to work in the United States
• Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass

Schedule

• Rotational shifts that are 8 to 10 hours in length
• Must be available to work weekends and statutory holidays as required

Benefits

• 401(k) plan with employer match
• Health, dental and vision insurance
• Life insurance
• Paid time off