Customer Service Representative
Shield HealthCare - Medical Supplies for Care at Home Since 1957 · Santa Fe Springs, CA · 2 wk ago
Customer Service$20–$21/hrFull-time
Job Responsibilities
- Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers
- Enter orders into computer system in timely manner
- Attend to walk in customers
- Process authorizations and support documentation
- Process support and sales incidents to maintain customer satisfaction levels
- Resolve customer complaints
- Upsell and cross-sell to meet customer needs
Qualifications
- 2+ years customer service experience
- Ability to multi-task
- Demonstrated problem solving ability
- Excellent verbal and written communication skills
- Bilingual English/Spanish preferred
Pay & Benefits
- $20-21/hour
- Medical, Dental, and Vision
- 401(k) with Company Match
- Sick and Vacation Days
- Flexible Spending Account
- Life & Disability Insurance
About the Role
Shield HealthCare is a company founded in 1957 that focuses on customer satisfaction and employee achievement. They provide medical supplies and serve the caregiving community with a 99% overall customer satisfaction rating.
Currently operating in California, Colorado, Illinois, Ohio, Texas, and Washington, Shield HealthCare is seeking a Customer Service Representative in their Santa Fe Springs, CA office. The position is Monday through Friday, no nights or weekends, and is an on-site position.