Customer Service Representative

About the role

We are looking for an enthusiastic person with a positive attitude who enjoys helping people and building strong client relationships. This position focuses on customer retention, policy servicing, and identifying household bundling opportunities to better protect our clients.

Responsibilities

• Active Louisiana Property & Casualty License required
• Provide exceptional customer service and build strong relationships with clients through phone, email, and in-person interactions.
• Aid customers with policy changes, renewals, billing questions, coverage reviews, and general service requests.
• Identify opportunities to improve customer protection through household bundling and additional coverage recommendations.
• Retain existing clients by delivering a positive, solution-focused customer experience.
• Process policy endorsements and customer requests accurately and efficiently.
• Answer incoming calls promptly and return customer messages in a timely manner.
• Maintain knowledge of insurance products, underwriting guidelines, company procedures, and compliance requirements.
• Collaborate with team members to resolve customer concerns and support agency goals.
• Follow up with clients regarding renewals, coverage updates, and account servicing needs.
• Participate in ongoing training and professional development opportunities.

Requirements

• Positive, enthusiastic, and customer-focused attitude
• Willingness to learn, grow, and be coachable in a fast-paced agency environment
• Strong communication and relationship-building skills
• Excellent customer service and problem-solving abilities
• Professional phone and communication etiquette
• Strong attention to detail with the ability to multitask, prioritize, and follow through
• Ability to handle challenging situations professionally and with empathy
• Team player who works well with others and contributes to a positive office culture
• Self-motivated, dependable, and goal-oriented
• Comfortable identifying customer needs and recommending additional coverage or bundling opportunities
• Ability to adapt quickly, learn new systems, and stay organized in a fast-moving environment
• Strong work ethic with a commitment to delivering an exceptional client experience

Qualifications

• Professional, dependable, and detail-oriented

Skills

• Customer service and problem-solving abilities
• Communication and relationship-building skills
• Attention to detail and multitasking ability
• Handling challenging situations professionally and empathetically
• Teamwork and positivity
• Self-motivation and goal orientation
• Adaptability and learning new systems
• Exceptional customer service and relationship building

Benefits

• Annual Base Salary + Bonus Opportunities
• Paid Time Off (PTO)
• Retirement Plan
• Career Growth Opportunities
• Flexible Mon-Fri Schedule

Pay

Salary Range: $35,000.00 - $70,000.00 per year

Schedule

Mon-Fri Schedule

Location

330 Falconer Dr Ste H, Covington, LA, 70433, US

Job Type

Full-Time

Job Category

Customer Service Representative

Remote Type

No