Customer Service Representative

About the Role

Do you thrive on making a positive, lasting impact on people? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on-the-job training? Do you want multiple opportunities to advance your career? Do you want to work in an open, office environment? You’ll be the first face customers see and the most important memory, as you’ll help them, both over the phone and in-person, with their financial needs. No prior finance experience required – just bring your customer-centric attitude, and we’ll teach you the rest!

Responsibilities

• Provide outstanding customer service both on the phone and in-person.
• Market for new and continued customer business.
• Prepare and process loans and income tax returns.

Qualifications

Customer service experience is required. No prior finance experience is necessary.

Training

We offer top-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities.

Benefits

• Excellent benefits bundle, including medical insurance (minimal cost to the employee), dental, life insurance, short- and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
• Monthly bonus potential when your team meets branch goals.
• Community service opportunities, including contributions to charities, local food banks, educational institutions, and more.

Growth Potential

We believe in fostering our employees’ talents and providing a pathway for their individual career growth. We are a leader in the financial services industry since 1955, providing easy and safe installment loans and income tax preparation to the communities we serve. With conveniently located branches, we pride ourselves on offering personal service from trusted individuals.

At Security Finance, we are committed to being good community members, helping neighbors in times of need, and treating customers with respect. Come begin your story with us!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.