Customer Service Representative

About the Role

Do you thrive on making a positive, lasting impact on people? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on-the-job training? Do you want multiple opportunities to advance your career? Do you want to work in an open, office environment? You’ll be the first face customers see and the most important memory, as you’ll help them, over the phone and in-person, with their financial needs. No prior finance experience required – just bring your customer-centric attitude, and we’ll teach you the rest!

Responsibilities

• Provide outstanding customer service both on the phone and in-person.
• Market for new and continued customer business.
• Prepare and process loans and income tax returns.

Qualifications

No prior finance experience required. Customer service experience is preferred.

Training

We offer top-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities.

Benefits

• Excellent benefits bundle, including medical insurance (minimal cost to the employee), dental, life insurance, short- and long-term disability.
• Profit sharing and 401k with company matching.
• Paid sick, holiday, and vacation time.

Incentives

• Monthly bonus potential when your team meets branch goals.

Community Involvement

As a company, we are proactive members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.

Growth Potential

We believe in fostering our employees’ talents and providing a pathway for their individual career growth. We are a leader in the financial services industry since 1955, proudly providing easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we provide personal service from people our customers know they can trust.

At Security Finance, it’s about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come begin your story! Apply today!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.